A ticketing system is the most common medium of communication that web hosting providers offer to their customers. It is usually part of the billing account and is the fastest way to handle an issue that requires a certain period of time to examine or that needs to be forwarded to a system administrator. Thus, all comments given by either side will be kept in one location in the event that somebody else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will need to log in and out of no less than two accounts to perform some operation or to get in touch with the company’s customer service team. In case you would like to administer a couple of domain names and each one is hosted in its very own account, you will have to use an even larger number of accounts at the same time. In addition, it can take a substantial length of time for the provider to respond to your ticket requests.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you will never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you are browsing through your files or updating different account settings. The ticketing system is being closely monitored 24/7 by our customer support engineers and the ticket response time is no more than 1 hour, but it rarely takes more than 20 minutes to receive help. Unlike some hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you wish and request information in regards to any technical or billing issue. In addition, you can read a collection of articles, which will help you fix the most commonly experienced problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything from one location, so we have incorporated a ticketing system into the custom-developed Hepsia Control Panel, which comes with each semi-dedicated server package. This will allow you to manage the correspondence with our tech support staff along with your web space, which implies that you will not have to remember one more username for some other admin console. You’ll be able to post a new ticket or to check the status of an old one with less than several clicks of the mouse whilst you’re browsing the files hosted in your account. Additionally, you can go through older tickets using a clever search functionality or check applicable help articles with solutions to commonly faced predicaments. The integrated ticketing system is closely monitored 24x7x365 with the maximum response time being just 1 hour, so there’ll always be somebody to help you.