A live chat is a real-time method of communication between a hosting supplier's support team and its customers. It's an efficient way to get some information about the hosting services or get some problem resolved since you're talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower chance of mistakes any time you exchange information like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you don't need to stay on the chat constantly - you are able to do something else entirely while the representative investigates the issue involved. Furthermore, you'll be able to be a part of a live chat room from any computer that is connected to the web, avoiding the telephone fees that you will need to pay in case you're calling to a different country.

Live Chat Support in Shared Website Hosting

We provide a live chat support service for all of the Linux shared website hosting plans that we offer and we will support you with almost everything in real time. If you do not have an account with our company yet, we're able to give you more information about the packages to help you to get the most suitable package. If you are an active customer, we're able to assist you with any general or billing issue along with with multiple common tech issues, for example an e-mail address installation in a desktop email client. If you can't phone us for whatever reason or you're in some country where we don't have a local phone number, the live chat is the best choice to contact us. Needless to say, some issues require more time to examine and test, so you'll have to open a support ticket to our technicians, but nonetheless, we will save your time and help you with numerous issues on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with our semi-dedicated servers, you are able to find the answers for any questions you may have or get numerous issues taken care of in no time. The chat service is available each and every day, so you'll be able to contact an agent even on weekends and holidays. In the event that you are unsure which package would be better for your websites or if our innovative cloud hosting platform matches some system requirements, you may come on our live chat before you purchase anything. If you're a present customer, you can find more info about account settings, billing issues as well as a variety of common tech issues you may encounter, let's say if you are unable to set up an e-mail account in a client on your computer system. Our live chat will save you time and effort regardless where you are or when you contact us.