Should you ever experience a problem with your website and be unable to solve it yourself, ask the hosting company’s customer support staff to assist you to bring the website back online. A timely solution would be the perfect scenario, but a lot of hosting companies answer within 24 hours or even more, all the more so if you’re dealing with a reseller. Even if your problem can be fixed easily, your site may not work correctly or it may not be reachable whatsoever for an extended span of time, so you may lose potential customers since it is very unlikely that anybody will be inclined to return to a site that is inoperative. Therefore, you need to make certain not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If a web application update doesn’t go smoothly or if you erase something incidentally, for example, the website should be restored quickly so as to prevent protracted unavailability.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max reaction time for any trouble ticket that you submit or any e-mail that you write is just 1 hour, even in case you contact us during weekends and national holidays. Whatever the nature of your problem or question might be, we’ll lend a helping hand instantly and will provide you with the needed information to solve any problem with your sites. The actual response time commonly doesn’t surpass 15-20 minutes, so you can forget about waiting around for hours and hours to get an issue sorted out or even worse than that – waiting around one whole day only to receive an answer that more information is required whilst nothing is fixed. We’ll offer you assistance in no time since we understand precisely how priceless time can be in the dynamic electronic age. The one-hour reply guarantee applies to any billing or technical enquiry that you may have associated with our Linux shared website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a technical support ticket from your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll have a reply within less than 60 minutes. You can contact us whenever you wish with regards to general, technical or billing issues and considering the fact that we are on duty 24x7, you will always obtain support in a well-timed manner. Based on the specific question or issue, we’ll provide you with more details, fix the problem if it’s been caused by something that’s within our reach or instruct you on what steps to take if you need to alter a specific setting for a software application that we don’t have access to. You can just forget about waiting for a day for each and every response. As it is, in most cases we answer tickets and emails within 20 to 25 minutes max.