The availability of the customer and technical support that a shared website hosting company offers can tell you a lot about the services they supply too. If you're allowed to use just emails and tickets, you have almost certainly found a reseller not the web hosting supplier. If this is the case, you'll have to wait for a few days so as to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the true hosting company for further assistance. When the supplier provides you with various means of communication with fast response time which are available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you'll enjoy well-timed assistance and excellent support since they'll have instant access to the servers where your account will be created. Regardless of the problem - technical or sales, it's always much better to have the option to get hold of your website hosting company directly via your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

Our Linux shared website hosting plans include 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting services before you make an order or you're a current customer and you have a question or some problem, you'll be able to contact us anytime, including holidays and weekends. We have many channels to contact us - a couple of phone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any troubles which need more time to analyze and resolve. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted max response time of only 1 hour, which means that whatever your problem is, it will be resolved on time and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try our support services even before you aquire a semi-dedicated server account from our company as we have telephone and live chat support for billing, pre-sales and common questions. Our representatives can assist you to choose the most suitable package or offer you details about our servers, to verify whether the system requirements for your websites are met. When you're an existing client, you also have the option to contact us through e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that whenever you employ any of these 2 ways of contact, you'll get a reply within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you've employed the website hosting services of other service providers, even big ones, you're able to compare the reply time since it ordinarily takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

In case you have a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or fordifferent issues and / or questions about the pre-installed software the server comes with. In case you haven't acquired a VPS server package yet, you will be able to learn a lot more about our solutions by giving us a phone call or through the live chat service. For more technical problems, you can send an email or open a trouble ticket via your billing Control Panel and you will get support within less than one hour irrespective of the time of the day, even on weekends and holidays. The actual answer time generally does not exceed thirty minutes. If you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade that you can add to each VPS package and our admins will assist you with any installation or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server through our company, you are able to get in touch with us at any time using different channels and the max time that you'll have to wait for a reply is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we will support you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any common questions or you'd like to find out about our website hosting solutions before you order, you can employ our live chat or you can call one of the local phone numbers that we have in various countries worldwide. If you need support for third-party software that you cannot install or manage efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.