Client Support Channels
A 1–Hour Ticket Response Guarantee
We offer a 1–hour response warranty for any ticket or email that you send to the client care team. We will rapidly reply to all the standard enquiries and forward right away the matter to our server administrators if any further assistance is required. If you take advantage of our Optional Admin Services package, we’ll carry out any of the included server management services at a time that has been discussed with you upfront.
An Exceptional Help Desk Service
- We will be available to you 24/7 to answer any inquiries that you may have connected to our Site Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also require help with server management tasks, you can take a look at our Optional Admin Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and software installation procedures.
A User–Friendly Help Area
Our Site Control Panel was preinstalled for every dedicated web hosting plan. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the operations that you can perform. Most help articles also video versions that show all the operations that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the upper right corner of each section of the Site Control Panel.