Support and Help Channels

  • 1 hour ticket response time
  • A one hour Ticket Answer Guarantee

  • Our tech assistance Department is present day–and–night to handle each of your help tickets. Each ticket you send out to us will be responded to within up to 60 minutes. If your situation calls for the assistance of an administrator, we will forward the ticket to the person on shift and will inform you that the situation is being taken care of.

  • Top quality support service
  • Qualified Client Assistance Service

  • Our customer support crew will be working for you 24x7x365 to to attend to all help demand tickets that you send. We offer client support for all software programs that are pre–installed on your web server. These include our custom designed Site Control Panel, the chosen OS as well as the server management panel (with regards to the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • Each section of the Site Control Panel that is included at no cost with your VPS provides you with an inbuilt knowledge base. You can find an array of thorough how–to articles and reviews and a selection of step by step video classes that show all the important site managing jobs. You can use them by pressing the Help or Video control keys in the top right side of each Control Panel section.